With more than 50,000 students, the University of Florence, in Italy, is a huge organization with plenty of problems. But it is also an ancient and prestigious university that, sometimes, manages to do something right. Recently, it organized an information day on climate change for its employees that was remarkably successful, showing that trust begets trust.
by Ugo Bardi, Cassandra's Legacy, December 4, 2016
Without going into the details of the debate, let me tell you of an event that was an eye-opening experience for me. It made me understand that there is such a thing as an "information deficit" problem, but also that things are not as simple as that. I think that more than an information deficit, there is a "trust deficit" that blocks communication. It is not enough to tell people how things stand: we need to generate trust. And trust begets trust. But let me tell you the story.
But nothing like that happened. With a certain surprise on my part, the aula magna of the University of Florence was crammed full with some two hundred people, mostly university employees, but also students and faculty members. Most of them bravely sat through the 8 hours of talks, a remarkable feat (at some moments, some of them had to stand because there were not enough seats available). And not only they sat in the room; they listened to the talks. After much experience with public talks and lessons, I can sense whether the audience is attentive or not, and they were. They were not sleeping. Actually, I detected some closed eyes, occasionally - it is normal. But, on the whole, I would say that they were more attentive than many of my students.
For me, as I said, it was an eye-opening experience that made me re-evaluate everything I knew about scientific communication. It made me understand how remote climate science is for the people who, really, suffer from an information deficit problem. Most people who are not scientists get their information from the mainstream media (MSM) and there are two problems with that: one is that they only get snippets and glimpses, drowned in the general noise of the news. The other, perhaps more important, is that they correctly mistrust the MSM. Yet, where else can they get information from? It is truly a deadly combination: bad information from a mistrusted source: any wonder that nobody is doing anything about climate change?
And here comes the university - an institution full of problems but that's supposed to exist in order to create science and culture, not to make money. Because of this, it enjoys a certain prestige and, this time, it used it to do something right. It told its employees, "We value you, so we offer to you our knowledge about climate science for free. We trust that you will appreciate it." And the employees responded by reciprocating the trust and appreciating this gift. Trust begets trust.
I think this experience has a general value. It agrees with a fact that is described, for instance, by Ara Norenzayan in his book "Big Gods." Simply stated, people will believe a message, if (and only if) they believe the messenger. So, no wonder that people are not much moved by the messages on climate change that they receive by the MSM - not only they are receiving a garbled message, they don't believe the messenger. But when they receive the message from a trusted institution and from people who, clearly, are doing their best to inform them, then they understand. It is not a question of volume, not a question of sweetening the pill, not a question of public relation strategies. It is a question of trust.
And here lies the problem: we have squandered so much of the trust that the public had in its sources of information that we live squarely in an "Empire of Lies." Will we ever be able to restore trust? Perhaps not impossible, but very, very difficult. Still, what the University of Florence did was a step in the right direction. Maybe it can be replicated and then, who knows?
I would like to thank all those who participated in this information day as speakers or organizers, in alphabetic order.